Welcome to the Troubleshooting Guide for our documentation platform! In this guide, we will provide solutions to common issues you may encounter while using the platform.
Table of Contents:
- Unable to log in
- Issues with document editing and formatting
- Collaboration issues
- Problems with publishing and sharing
Unable to log in
- If you are having trouble logging in, first make sure you are using the correct email and password. If you have forgotten your password, click the "Forgot password?" link on the log in page and follow the prompts to reset it.
- If you are still unable to log in after trying these steps, there may be an issue with your account. Contact our support team for assistance.
Issues with document editing and formatting
- If you are experiencing issues with formatting or editing your document, try refreshing the page. This may resolve any temporary issues.
- If the problem persists, try clearing your browser cache and cookies.
- If the issue still persists, there may be a bug in the platform. Contact our support team with details of the problem and any error messages you have received.
- If you are having trouble inviting others to view or edit your document, make sure you are using the correct email address for the person you are trying to invite.
- If the person you are inviting is unable to access the document, make sure you have given them the correct permissions (viewer or editor).
- If you are unable to see changes made by others in real-time, try refreshing the page.
Problems with publishing and sharing
- If you are unable to publish your document, make sure you have saved all your changes and that the document is in a finished state.
- If you are having trouble sharing a link to your published document, make sure the document is actually published and that you have copied the correct link.
- If you are unable to view a published document, make sure the document has been published and that you are using the correct link. If the problem persists, contact our support team for assistance.
We hope this Troubleshooting Guide has been helpful in resolving any issues you have encountered while using our documentation platform. If you need further assistance, don't hesitate to reach out to our support team.