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Privacy Policy

This page was last updated on 18th April 2023.

Privacy Policy

Effective Date: 17/04/2023

  1. Introduction
    Ascend Laboratories ("we", "us", or "our") is committed to protecting the privacy and personal information of our users ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with worldwide laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) and the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) in Australia.
  2. Collection of Personal Information
    We may collect personal information from you when you interact with our website, products, or services. This may include, but is not limited to, your name, email address, contact information, billing information, and other information you provide to us voluntarily or through automated means, such as cookies and similar technologies.
  3. Use of Personal Information
    We may use your personal information for the following purposes:
  • Providing and improving our products and services
  • Communicating with you regarding your account, orders, inquiries, and other customer service-related matters
  • Customizing and personalizing your experience with our products and services
  • Sending you marketing and promotional materials, subject to your consent where required by applicable law
  • Conducting research and analysis to improve our products and services
  • Complying with legal obligations and protecting our rights and interests
  1. Disclosure of Personal Information
    We may disclose your personal information to third parties in the following circumstances:
  • Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering products or services, or conducting business operations. These service providers are bound by contractual obligations to protect your personal information and are prohibited from using your personal information for any other purposes.
  • Legal Requirements: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect the rights, property, or safety of our users, employees, or others.
  • Business Transfers: In the event of a merger, acquisition, sale, or other transfer of all or a portion of our business or assets, your personal information may be transferred as part of the transaction, subject to applicable laws and regulations.
  1. International Transfers of Personal Information
    Your personal information may be transferred and processed in countries outside of your country of residence, including countries that may have different data protection laws than your country. We will take appropriate measures to ensure that such transfers comply with applicable data protection laws, including the implementation of appropriate safeguards such as standard contractual clauses or other lawful transfer mechanisms.
  2. Security of Personal Information
    We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, please note that no security measure is perfect and we cannot guarantee the absolute security of your personal information. You are responsible for maintaining the confidentiality of your account information and for taking appropriate measures to protect your own personal information.
  3. Your Rights and Choices
    You have certain rights and choices regarding the collection, use, and disclosure of your personal information, including the right to access, correct, delete, or restrict the processing of your personal information, and the right to withdraw consent where applicable. You may also have the right to lodge a complaint with a supervisory authority if you believe that your rights under applicable data protection laws have been violated. To exercise your rights or make any choices, please contact us using the contact information provided below.
  4. Retention of Personal Information
    We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
  5. Children's Privacy
    Our website, products, and services are not intended for use by children under the age of 18
  6. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately using the contact information provided below, and we will take appropriate steps to remove the information and comply with applicable laws and regulations.
  7. Third-Party Links and Services
    Our website, products, and services may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to such third-party websites or services, and we are not responsible for their privacy practices. We recommend that you review the privacy policies of these third-party websites or services before providing any personal information to them.
  8. Changes to Privacy Policy
    We may update this Privacy Policy from time to time by posting a revised version on our website. The updated Privacy Policy will be effective as of the date of posting. We encourage you to review this Privacy Policy periodically to stay informed of any changes.
  9. Contact Us
    If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following information:

    Ascend Laboratories

    By using our website, products, or services, or by providing your personal information to us, you consent to the collection, use, disclosure, and protection of your personal information as described in this Privacy Policy, including any updates or revisions thereof, in compliance with worldwide laws and regulations.